Privacy Policy
Your privacy is our priority. Learn how we protect your data and respect your rights.
Last updated: July 26, 2025
Privacy at a Glance
Temporary Storage Only
Your data is cached for 2-24 hours maximum, then automatically deleted.
No User Accounts
No registration required means no personal data stored long-term.
Processing Only
Data used solely for generating AI answers, not for marketing or tracking.
Auto-Deletion
All session data is automatically purged from our systems.
1. Information We Collect
Information You Provide:
- Questions and text you submit for analysis
- Documents you upload (PDFs, images, Word docs, etc.)
- Mode selection (Student or Professor mode)
Technical Information:
- IP address (for rate limiting and security)
- Browser type and version
- Session identifiers (temporary, auto-generated)
- Payment transaction data (processed by Stripe/Paystack)
What We Don't Collect:
- Personal information (name, email, phone)
- User accounts or profiles
- Tracking across other websites
- Advertising identifiers
2. How We Use Your Information
Primary Purposes:
- Generate AI-powered answers to your questions
- Process uploaded documents and extract content
- Provide appropriate response format (Student/Professor mode)
- Generate downloadable PDF reports
Technical Purposes:
- Rate limiting to prevent abuse
- Security monitoring and CAPTCHA verification
- Payment processing and verification
- System optimization and error prevention
✅ We never use your content for AI training, marketing, or any purpose beyond providing you with answers.
3. Data Storage and Retention
Session-Based Storage:
- Questions and answers cached in Redis for 2 hours initially
- Extended to 6 hours after successful payment
- Maximum retention: 24 hours, then automatic deletion
- No permanent storage of user content
File Processing:
- Uploaded files processed in memory
- No files saved to permanent storage
- File content converted to text and deleted immediately
Payment Data:
- Payment processing handled by Stripe and Paystack
- We only store payment confirmation status
- No credit card or banking information stored
4. Third-Party Services
AI Processing:
- Google Gemini AI and OpenAI: AI data processing, contextual understanding, and answer generation
- Your content is sent to Google's/OpenAI servers for processing
- Subject to Google's/OpenAI privacy policy and data handling practices
Payment Processing:
- Stripe: International payments (PCI DSS compliant)
- Paystack: Nigerian payments (regulated by CBN)
- Payment data subject to respective privacy policies
Infrastructure:
- Vercel: Website hosting and deployment
- Redis Cloud: Temporary session caching
- Google Cloud Run: HTML to PDF generation
- Cloudflare: Security and performance
5. Your Privacy Rights
Automatic Rights:
- Your data is automatically deleted within 24 hours
- No long-term storage means no persistent tracking
- Session ends when you close your browser
Upon Request:
- Request immediate deletion of your session data
- Information about what data we have (if any)
- Clarification about our data practices
Regional Rights (EU/UK):
- Right to rectification (though data is temporary)
- Right to object to processing
- Right to lodge complaints with supervisory authorities
6. Security Measures
Technical Safeguards:
- HTTPS encryption for all data transmission
- Secure Redis caching with access controls
- Rate limiting to prevent automated abuse
- CAPTCHA verification for suspicious activity
Operational Safeguards:
- Automated data deletion processes
- No human access to cached user content
- Regular security monitoring and updates
- Incident response procedures
7. Contact Us
If you have questions about this Privacy Policy or our data practices:
Support: [email protected]
Website: https://answer.syncstudy.app
We aim to respond to all privacy inquiries within 48 hours.